#helpdesk
These are public posts tagged with #helpdesk. You can interact with them if you have an account anywhere in the fediverse.
Für Berliner + Umland:
#jobangebot als IT'ler im Helpdesk für E8
Nur falls ihr gerade auf der Suche seid, in der Justiz wird auch gesucht.
Sonst sind auch immer wieder besonders Stellen für Technische Koordination und Technische Administration offen, dann natürlich E11 bis E12.
#JustizBerlin #Stellenangebot #Stellenaussschreibung #Jobangebot #Jobsuche #Kammergerecht #Berlin #offentlicherdienst #helpdesk #itjob
IT-Berufe , Justiz in Berlin
www.karriereportal-stellen.berlin.deA 79 year-old man on the East Coast surprised me this weekend. He called me to work remotely on his Windows 7 computer. I think I talked him into upgrading to a new computer with Windows 11. He asked me for recommendations. I gave him the minimum specs I recommend and taught him how to read the specs in the ads at Best Buy. He said he knows a local computer shop, and he thinks he’ll just go in there with the list of specs I gave him and ask them to put one together.
That was the part that shocked me.
He’s in a state on the Atlantic Coast. He knows a local computer shop. Yet he calls me, in Washington State, for tech support.
Okay then. I’m honored, and happy to help.
J'avoue j'ai bien ri en le parcourant: http://bofharchive.com
#bofh #admin #helpdesk
Workshop @ESciTage about #helpdesk in context of @NFDI and landesinitiativen - discussing a lot about workflows, technical and information aspects. #NFDIrocks
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
Veja qual solução de Helpdesk, de baixo custo, atende…
Linux Solutions | Especializada em Soluções Linux para Empresas **GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?**
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
#Helpdesk, #AppSupport, and #IncidentResponse folks: if you could build a dashboard to show the state of things to management and stakeholders at a glance, what would you include?
I want to improve our dashboards and reporting, but I’m coming back to this area after more than a decade away, so looking for new ideas as to what works
Q) What's the most dangerous folder in a Windows computer?
A) The default downloads folder.
Okay, if you asked me that question out of the blue, I’d probably say C:\Windows\System32, but just go with me for a minute here.
In the world of small business/home office/residential IT support, moving someone’s data to their new computer is a common task. And, often, the user is the Administrator on their own computer, so they can download and install anything. Anything at all.
Some things I always transfer: Documents, Music, Pictures, Favorites, and so on. But the Downloads folder is a crazy beast. Some people use it as a storage location. They download stuff and just leave it there. Manuals, legal documents, bank statements, all kinds of things. So I have to check, I can’t just ignore it.
But the default downloads folder is also full of executable files, mostly installers for apps and printer driver packages. If the client downloaded a program – maybe a game – that contains a trojan, this is where it will be. The Downloads folder is frequently the home of malware origin files.
(Sidenote: three malware file types you should know about are origin files, loader files, and active files. They exist in various combinations. For example, the origin file may be the active file, but sometimes it’s not, and the origin file may pass a virus scan).
Okay, back to the main point.
When I’m transferring the data to the client’s new computer, I put the contents of the Downloads folder on the screen and ask them, “Do you need any of these files?” Usually, they look confused, and then I know it’s safe to not transfer the Downloads folder’s contents. I don’t care about the app installers and printer drivers, because I’m going to download and install the latest version anyway. The installers in the Downloads folder may be older versions.
THE LESSON
Be wary of the client’s default downloads folder. Transfer any items after evaluating them individually. Don’t just copy the folder contents.
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?**
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
Veja qual solução de Helpdesk, de baixo custo, atende…
Linux Solutions | Especializada em Soluções Linux para EmpresasA small business client called me this morning in a panic. Their Dell computer prompted them to do “an update,” the client clicked okay, things happened, and then the screen went black. The client then tried to restart the computer and got a black screen again. Next they unplugged the computer, and that’s when they called me.
I asked, “During this whole time, did you ever see the word ‘firmware’ on the screen? Or B-I-O-S?”
“Yes.”
I cringed a little. “Okay, let’s plug it back in and see what we can do.”
Reports of various blinking lights, sounds, then nothing.
“Let’s leave it alone for several minutes, don’t do anything with it, and I’ll call you back.”
I waited about ten minutes and then called the client.
Now we were able to power off, power back on, it booted normally, and the client logged in. Crisis averted!
Sometimes updates – firmware or otherwise – take longer to complete than we might like. This calls for patience. Go get a cup of coffee, or read “Gone With the Wind,” or something. Give it time. If you turn the computer off or try to reboot it at the wrong time during a firmware update, you run the risk of “bricking” the computer.
Precisas de ajuda com o teu computador? O GLUA está aqui para ajudar! 
O nosso serviço de Helpdesk está disponível para toda a comunidade académica da Universidade de Aveiro! Seja para problemas com Linux, Windows ou hardware, podes contar connosco.
Como aceder à Helpdesk online?
Através do nosso servidor de Discord, onde encontras canais de texto, voz e um fórum de ajuda com soluções para problemas já resolvidos.
Como marcar uma Helpdesk presencial?
Linux – marcação online através do nosso formulário
Windows ou hardware – marcação via Discord ou presencialmente na nossa sala
Para mais informações, visita https://glua.ua.pt/helpdesk
Gente, se puderem dar #boost para #ajudar .
Fiz #ADS a pouco tempo e estou iniciando numa empresa como #HelpDesk (para dar baque inicial na área).
Mas ainda to meio perdido no que eu quero. Curto #manutenção, mas queria tentar um pouco de #programação. Alguma dica?
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?**
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
Veja qual solução de Helpdesk, de baixo custo, atende…
Linux Solutions | Especializada em Soluções Linux para Empresas
/
) @TeddyTheBest@framapiaf.orgSalut les mastonautes ! 
#Jechercheunjob , pas pour moi, mais pour un ami. en #cdi de préférence, pour du #helpdesk ou du #support niveau 1, à Sète et ses environs, en présentiel ou si besoin, à distance (télétravail). N’hésitez pas à me contacter en privé pour plus d’infos ou pour mise en contact avec l'intéressé !
Un grand merci pour vos #boost si vous n'êtes pas intéressé-e-s
#boostapprécié
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?**
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
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“My daughter’s personal computer, she uses for school work, came up with needing a BitLocker recovery password.”
Over the weekend I was contacted by a dad on the other side of the country trying to locate the BitLocker key. This is a very common problem. Microsoft’s position is, “Don’t worry, we store you BitLocker keys for you in your Microsoft account!” Microsoft’s attitude seems like: “I know you’re in water over your head, and you can’t swim, and you’re drowning and choking, but don’t worry, we have life preservers right here on the boat. Come get one!”
The reality is that many people have no idea what to do when faced with this challenge.
You must protect yourself. Get your BitLocker recovery key for every BitLocker device, and store it safely yourself. You can find information on how to get your recovery key by searching for “find my BitLocker recovery key,” or a similar phrase, using any search engine.
If you don’t want to do that, contact me, and I’ll help you get your BitLocker key(s) for a very reasonable fee.
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?**
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?**
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
@rafetoots@mastodon.social Since I've been mostly inactive on Mastodon for a bit, I think it's time for a re-#introduction. I'm Ratt, a #dad of 2 and husband of 15 years working in #IT as a #helpdesk technician. I'm a #ForeverDM posting mostly about #DnD, other #TTRPG systems, and adjacent hobbies (like #MiniaturePainting), but also #art, #books, #hiking, #music, #StarTrek, #tech, #work, and whatever else is on my mind. A recovering angry pessimist, I try my best to be an example of #positivity in action and attitude.