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TITLE: e Healthcare Cyberattack, You, and Your Clients
I'd like to use this thread to pool knowledge that any of us might have about how the cyber attack on Change Healthcare effects us.
I'm told in another thread that Therapy Notes uses Change Healthcare as their clearinghouse. That means that all claims submitted through Therapy Notes are sitting in a queue not being processed. If you use Therapy Notes, you are not going to get paid for awhile.
As of this evening, Change Healthcare is still handing out very little information. Their systems remain down. Rumor has it that their employees are also being told very little, and are even locked out of their email systems.
Change Healthcare is the EFT payer for CareFirst Administrators -- including the new CareFirst plans that Johns Hopkins Hospital employees have -- so expect to not be paid for any CareFirst Administrators healthplan clients for awhile. As of 2017, QualCare also used Change Healthcare as their EFT payer.
In the past Hopkins EHP and USFHP used to use Emdeon. Their payments should not be effected as they have switched to another EFT processor. (I'm sure Hopkins EHP switched. I'm not 100% sure Hopkins USFHP switched.)
So -- even if you don't use Therapy Notes -- you are not going to see payments from insurance companies that use Change Healthcare as their EFT processor.
Change Healthcare used to be called Emdeon.
There are a few additional potential problems to keep an eye on:
a) EFT payments are different than EOBs being sent to Change Healthcare. So -- for example -- even though Hopkins EHP (and USFHP?) no longer use Change Healthcare for EFT, many providers will still have client EOBs sent to their systems. The potential issue here is that we don't know what data has been leaked -- so hackers may have all client EOB data?!
b) If you get EFT payments from Change Healthcare, is YOUR bank account compromised? We just don't know yet. Watch your bank account until we know.
Please see the plentiful news reports about this -- they are mainly concentrating right now on how some pharmacies are not getting scripts from doctors right now, so you or your clients may not get your next medication refill.
Any other information welcome.
#psychology #socialwork #counseling #mentalhealth #EHR #EFT #changehealthcare #unitedhealth #optum #infosec #hack #blackcat #Russia #emdeon
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