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@readsteven

I had the same problem with a local paper(which had been bought by a big conglomerate) this past year. After not being able to cancel online, then being told at customer service that I had to call someone else, I e-mailed this link to their support:

ftc.gov/news-events/news/press

Within an hour I got an e-mail saying it was all taken care of, my account was deleted, and a refund check for the rest of my subscription was in the mail.

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