I had to phone our would be new Internet service provider today just to confirm the time they're coming tomorrow as they sent me a text saying they'd be there in the morning whereas I arranged for them to come in the afternoon.
When switchboard answered the phone I was presented with a menu: press 1 for Luxemburgish, press 2 for German, press 3 for French or press 4 for English. Feeling a bit lazy, I opted for #4, English, so when the human operator actually answered the phone I started speaking English. The operator immediately asked me if I spoke French as she didn't feel able to handle the call in English! Is it just me or is it really a bit odd to offer people the option of speaking English and then when they ask for that option, you say to them “no, no, I can't do that!
I think in this case it is because the company is totally incompetently run!
Today they actually accused me of lying about an appointment despite me having confirmed the time of the appointment in three separate phone calls with them! The stupid bitch who phoned me back about it insisted that I was wrong and that their planning was right - that is a very good way to get your ears burnt as that involves them telling me I'm a liar! I may not always get everything right, but if I confirm something three times, the odds are, I've got it right!