Observation about organizational agility: the video call and chat tools used by an organization correlate strongly with organizational agility.
- Slack + Google Meet or Zoom: good agility and nimble processes 🕺
- Microsoft Teams: limited agilty and sluggish processes 🐌
- Webex or BlueJeans: ... 😶
This holds for maybe 9 in 10 cases in my experience since 2019. 🤷
@matthewskelton I was at an org that used both, Teams was introduced but R&D fought to keep Slack. As a PM leader I had to be active in both to engage with all parts of the organization. Teams is fine for for video (though I would sorely miss the Gong integration I have now with Zoom). Teams is IMHO unacceptable for chat, information sharing, and automation. It actively encourages you not to do those things through its structure, slow clients, and progressive disclosure anti-patterns.
@matthewskelton we had a process migrated from Slack to Teams. In Slack, completing it took typing out a message, either by clicking on a message or copying and pasting an ID from that message. In Teams, it was over a dozen mouse clicks, half of which were asking for expanded menus to reach the thing needing a click. And the backend integration in Teams needed to be reauthenticated every couple of weeks, which probably stopped happening when the person who built it got a better job.
@puercomal @matthewskelton I was looking at a slack thread yesterday where people were asking how to unsubscribe from notificatoins from groups they were never in and the process involved some custom notification configuration, many screenshots and arrows pointing to what to click, I can't believe how horrid the flow is for large orgs.
