@ProPublica

All of us who shop or interact with service providers online should keep this in mind. My daughter was a CSR for a big company while she was working her way through university. She had some stories...

Let's be kind.

Many of us will do lots of #shopping this #holiday season, which inevitably means we'll have to contact customer service.

But please remember that those #CustomerService reps not only have to deal with irate callers who tell them "I hope you die," but also conditions that keep them from bathroom breaks, or sick workers who keep trashcans by their desk in case they need to...ya know.

“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service:

https://www.propublica.org/article/not-allowed-to-hang-up-the-harsh-reality-of-working-in-customer-service?utm_medium=social&utm_source=mastodon&utm_campaign=mastodon-post

From @ProPublica

All of us who shop or interact with service providers online should keep this in mind. My daughter was a CSR for a big company while she was working her way through university. She had some stories...

Let's be kind.