@arstechnica As a hobbyist repairer, I'm seriously disturbed...
I strongly believe in the need for computer repairs, so I hope we can address this without giving up on repair!
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@alcinnz @arstechnica There's no risk if you do your own repair, and the risks in this case would have been eliminated if the customer had removed the disk, though malicious repairpeople might try to backdoor your firmware. However, the "repair" wasn't a repair; was a software reconfiguration, so couldn't have been done without the disk.
@alcinnz @arstechnica Correction, I see that they also did a probe where the battery needed replacing, not just the audio-driver enablement test I first read about. And technicians routinely demanded passwords even for that.
@radehi @arstechnica I offer my services to my community.