Vendor support person: “you’ll see a slider in your account that enables us to access your data for the purposes of troubleshooting, please enable that and you can disable it when we are done.”
Me: “ok, done.”
Support: “great thank you, I am now able to look at your data so give me one second. I am looking now.”
Me: “Cool. By the way I actually didn’t do the slider because I guessed it probably didn’t do anything.”