@avlcharlie That's not a "utility-like paradigm"; It's a basic tenet of free speech.
That's why it applies to bookstores just as much as the phone company. It's a fundamentally flawed idea to sue the place where someone was standing when they made their defamatory comment instead of suing the person who made the comment itself.
As mentioned before, such an action would make the entire internet untenable, from wikipedia to email. It would crash our economy, end international commerce, and put marginalized people into real harm by separating them from their support structures.
What you're proposing is like burning down a hospital to prevent malpractice. It's just not a reasonable solution.