I notice more and more that self-service checkouts and payment terminals in Stockholm's bars persistently suggest leaving tips. Honestly, I don't really understand the logic: tipping is fundamentally a reward for good service. What service is there if I place the order myself via a machine and pick it up myself? My subjective feeling is more irritation than gratitude. This type of practice doesn't make me want to return, rather it decreases my loyalty to the place. #SelfService #Tipping #Stockholm #CustomerLoyalty
@henry I think it's the default setup for the terminals, mainly because they're the same ones that are used in bars and restaurants with actual people serving food and drinks.
I assume there is a way to turn the tipping prompt part off, but it would not surprise me if that takes someone with "admin" access for that particular customer's account.
