Was out at a major shopping mall today, and popped into one of the last big #HouseOfFraser department stores. I'm sorry to say: it's doomed. Has been in decline for many years but now it's clear that management have done nothing to save it from this death spiral.

Lots of staff chatting with each other, barely any customers, but they're getting some #retail fundamentals wrong. The entire store is just full of racks of random clothes, so looks more like a giant charity shop. Signs all over just say 50% off, but nothing to direct you to fitting rooms (tiny cubicle), tills, or any other facilities that M&S, John Lewis and heck, even Primark manage to provide. Even the lighting makes it feel like you're in Dawn of the Dead, or 1987 Moscow.