If you think about any kind of project - you need mass.

And also users start acting up / finding shitty things to do if you don't give them something to do.

DEEPER / ALT VERSION OF THE ABOVE:

And if you don't "align" people in a kind of human way (through constant talking, heart, mind, soul) and after that down the line getting close to assimilating ourselves (humanity as one species as part of the same whole) then you get people frustrated from not being listened to as individual (yes every single one needs listening to) and people get angry and from lack of better example or training, act up.

Summary
So you users as a challenge or problem either way (same as in life, can't be too defensive, you will lose it all).

THE ANSWER INVOLVES:

1/ Accepting the problem, deal with emotions more personally and through others, some trained some learning from the observing of these things.

2/ Make a way for 2 way communication and not just TEXT as the medium (it loses humanness). So audio and video for those that want and like it / accepting the risk and audio is probably best of all worlds.
Again can't just have text only world and audio over internet to reach human voice is the way.

3/ Continue an education and advice so it's like a school - not just free space.
Everything is political (meaning personal choice with some or no understanding) so it's on us to level up everything indirectly and occasionally directly - to really set things straight.

4/ Use mass and you users for their skill - a lot they offer but simply people haven't taken it - find a way but again humanly else you become cold and so does the work a bit like #Capitalsim.

5/ The real work is "the people work" of communication and interaction WITH each other) and everything else falls into place after that...

More later... #Freeschool

#Admins - User the #user mass better in more areas - "Without the users you're fucked / have #problems also!"