Moderation and switching sides / role-play games...
Conflict resolution
Two people try to resolve - if they're not able to resolve it or it's not good enough
THEN
- they can take help from the community as a group chat to have MODERATED chat and review after
THEN
Do the same again if not enough -
Games to Switch-sides - I've heard to play games that swap places and discuss from the other persons point of view helps you the person to see it or be corrected from people what really happened or what it really means from the other's point of view....
Moderation and small games / role play are very powerful but need help from community and bit of planning (often not enough time is given by all which actually contributes as a #society or #individual)