One of the disturbing things about outfits like this is that they confidently stroll in, as if they know what they're doing, and then, judging from companies who have worked with them, they just come up with absolute garbage.
QT: https://qoto.org/@olives/112909081208430820
Also, consider that rather than just having the incompetence of one company, now you have the combined incompetence (and some of it might be more deliberately bad) of a company *and* them.