you ever suspect that the IT team you're dealing with is being judged solely on absolute numbers of tickets closed without factoring in work to prevent tickets needing to be opened in the first place
@0xabad1dea "work to prevent tickets" should lead to no Microsoft software ... err, they won't go there!
@tetrislife ... because no-one has eeeeeeever had to ask IT for help with Linux?
@0xabad1dea compared to the silliness that is Windows, I doubt anything else would be as much trouble. Anyway, server-side M$ is what I was talking about. And I thought Macbooks would solve client-side best, as they are already there in some numbers.
@tetrislife most IT tickets are along the lines of "I'm not yet assigned to the workgroup of my new team" "oops we deleted the wrong thing, please restore from backup" "my monitor is upside down" "I think the janitor unplugged something important..." none of these are caused by the specifics of the operating system of either the servers or the clients.
The thing that caused me to complain was a permissions-assigning process that IT could have taken care of as a batch ahead of time with some planning, but instead every employee has to individually open a ticket to ask them to Perform The Administrative Action on their account, which is just a waste of everyone's time. Again, nothing to do with the specific operating systems anyone's using.
