The problem is that the other side of the story quotes NARA and Justice Department officials as confirming that he DID produce documents when requested, providing the receipts of transferring to documents to the relevant officials.
So this is yet another case of people working from two completely different and irreconcilable sets of facts.
One side accusing the other side of not doing something, and the other side producing the evidence that they did do it.
It's the bizarre world we live in these days.