When customer support teams stop using Twitter, that's when you know a key component of Twitter's former value is finished.
Pre-Elon Twitter often showed off what airlines could do with customer service through their platform. Now that Elon owns Twitter, they're jumping ship.
Still, there's a big need for customer service to utilize microblogging -- and I suspect these airlines will migrate elsewhere. Maybe not now, but eventually.
https://gizmodo.com/twitter-airlines-air-france-klm-air-travel-1850418687
potential seems unlimited for corporate #fediverse apps innovating re the customer service.
You would run into privacy problems since all Fediverse content is public so there's no way for a person to communicate with customer service without their business being broadcast.
Visible only to the admins of their servers (just like Twitter). You're not suggesting that admins go snooping around in people's DMs are you?
I'm arguing for separate targeted #ActivityPub apps, but with new functionality like #calckey has done. One for corporate PR, one for journalists, one for government agencies etc (at least).
You mean unfederated? The company sets up their own instance and doesn't connect to any other, so that content never leaves their control?
@volkris @mackaj @atomicpoet
no, federated. imo the whole reason people like at least starting the customer service interaction on Twitter is that being public provides incentive for the company to do a good job. if they had their own federated instance, there could be separate accounts for positions there and we might know who exactly was actually helping us. my hope with something like a forked corporate #calckey is it might allow anything their sites do now, but more standard and connected.