I think we agree the onboarding (or even pre-onboarding) process is all important, hence I am tagging Kevin in to this. I am sure between everyone concerned with this that we can perhaps come up with something to help people. I think the important thing is to listen and take on board what people are telling us and formulate solutions that are helpful, but are also specific to the fediverse and the way it works.
Would be good to get the Good Things Foundation or similar groups on board with this too.