$project is free and open source software; and is not backed by any company. Developers are mostly volunteers. Therefore, please remember that every user support is provided by volunteers doing it in their free time. Noone owes you an answer to your question.
I wish there was some way of paying someone for that not to be the case.
@Hyolobrika yeah, and what if that doesn't have to be a donation, but rather people exchanging money for goods and services? Maybe they could even pay full-time developers for this, killing two birds with one stone and giving someone a cool job. Weird that nobody thought about doing this.
@Hyolobrika if you wanna pay for it to get fixed those are basically your options though. Unless you don't count hiring a freelancer as being a customer.
@Hyolobrika freelancers are basically one-person companies, including legally if they earn a living wage. No idea how much that costs though, never was one or hired one.
Incidentally, how much does that usually cost?