I honestly love that Norway's postal service still just sends plaintext E-mails for tracking info.

It's just "Hi, there's a package on the way, tracking number is xxxxxxxxx".

We don't need pretty formatted HTML E-mails with a "CLICK TO TRACK" button in the middle. You're just training people to get phished and it means you're either bloating up people inboxes or requiring loading of external content. There's no CSS colliding with my dark theme either.

Dumping the tracking number in a plaintext E-mail and asking the user themselves to paste it into their app or website should be the norm.

I hope Posten never stops doing it this way.
Follow

@quad oh yeah, I love manually copying and pasting an ID placed somewhere in a line of plaintext.

A simple link would only improve this email.

The optimal approach would probably be something like Gemini does with webpages, semantic markdown with links to be interpreted by a client however it wants. But we're talking about email, it will use HTML 1 until the heat death is the universe.

@Amikke Links in transactional E-mails are generally discouraged because a typical user is unable to tell the difference between https://example.com and <a href="https://dangerous.site">https://example.com</a>

@quad that's a big problem with HTML links, and I'm not sure why email clients didn't yet implement some way to obviously display the link target when it doesn't match the text content. I'd still rather do a sanity check and click the link than manually select the ID, manually open the website/app, paste it there, and go. They're a tool to be used, and I won't get rid of my hammer and try to pound the nails with a piece of wood just because some dumbest portion of society seems hellbent on smashing their toes with it.

Gemini-style links don't have this problem, since it's up to the client how to display the semantically denoted link like
```
=> example.com Package tracking website
```
such as displaying it as `Package tracking website (example.com)`, and/or checking if the label looks like a link, and/or displaying labelled links differently than unlabelled…

Sign in to participate in the conversation
Qoto Mastodon

QOTO: Question Others to Teach Ourselves
An inclusive, Academic Freedom, instance
All cultures welcome.
Hate speech and harassment strictly forbidden.