Do you know why Linux/Ubuntu hasn't been adopted by regular users? Because even a "simple" task like upgrading the version (to 22.04) fails and leaves the computer unusable.
The big problem is that it is my moms computer, and she is in Chile and I'm in the US.
@AndresPlazaR Always have a usb disk for a reinstallation, which I do all the time. I use Debian and the installer is great.
@AndresPlazaR Chromebook for them. I tried to do that for an old guy, but he insisted on going for Win. At least he was on their dime for support.
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