@Otavio oneid I found helpful: First is that you're in the empathy business: listening and understanding is critical to learn what problems need to be solved and support people. Second, you're still programming. Think of the organization as a microservices network with faulty communication and nodes. How can you restructure the network and write a program that will run reliably on it? A great program will let your team run smoothly together and accomplish organization goals and still feel light and agile and free. I'd love to hear how it goes.