Lovely. Now I have some idiot customer upset that I'm not warrantying the patio furniture they purchased over 2 years ago....
We only warranty them for 6 months.
They want to talk to the manufacturer. I told them we get them from China.
Like, seriously, who in their right mind thinks any company would give out their manufacturer's names. Why would they let you get stuff from them?
Furthermore, what makes you think they give a hot shit after the items are sold? It's not like you bought any chairs directly from them. You're not their customer, and unless you're about to buy a thousand chairs they're probably not even going to give you the time of day.
And just so we're on the same page- this is just a $50.00 chair. In the outdoor furniture business that's REALLY cheap. It's one of the least expensive chairs we sell.
I'm surprised they're fighting this, to be honest. It's been over two years. Just accept that we're not going to a) warranty something that's been out of warranty for over a year and a half or b) give you our manufacturers name, because that's none of your GD business.