I generally like to think of myself as an honest person, but I like like crazy when presented with those “how did we do” forms after a customer service contact. I don’t blame the customer service person for the organization’s inability to address my problems, and I don’t want to harm them in their jobs. So the customer service was terrible, but everything’s ⭐️⭐️⭐️⭐️⭐️ on the survey!