GodDAMN, that was an ordeal.
Never use a modem and never buy internet service from an internet service provider.

Because it's a new modem. You need the MAC address, right?

Is this a problem with wifi?

...No. New modem. Do you want the MAC?

It should already be working.
:elliotthinking: I don't see how it could.

Did you install it yourself?

Yes. Just now.

Oh, good job!

...

Is it wifi?

No. Just a modem.

Can you tell me the Emm Ayy Ceee ID from the back of the box?
:elliot_glitch:

Can you click on the network name?
:elliotthinking: The network name?

With your cell phone.

Is this...I'm *on* the wifi, I just can't see the outside network.

I don't know what that means. What outside network?

The internet! Can't ping your gateway or your DNS. I have no internet connection.

What are you trying to do?

I...uh...Google won't come up.

You will need to click on the network name.
:elliot_glitch: