Consumer ranting about Intuit
I mean, I do know that they've been lobbying against tax simplification in the US for years, because it would cut into their business, and that's pretty evil.
But their customer service is apparently also terrible!
I need to file a particular New York State #tax form this year, and apparently they just don't support it, and aren't planning to.
Which seems to mean that I would have to manually enter the data, which seems to mean that I couldn't then e-file or get their correctness guarantee. And if one uses software to prepare the return, one is required by law to e-file!
So it seems like I just can't use their software at all. Which is maybe good!
When I tried to call them to ask if they support the form, their robot call director asked me what I wanted, mis-heard me, and insisted on knowing whether I wanted the irrelevant information it had found sent by text or email; "no" was not a valid choice.
Then it insisted on knowing my last name, but failed to understand me when I tried to pronounce or spell it (and I have a pretty ordinary voice, and not all that unusual a name!) and eventually it said goodbye and HUNG UP ON ME when it couldn't.
I had to call back and pretend that its incorrect guess at my last name was correct, before it would pass me to a representative. And the first thing the human rep (who was very nice!) asked me was for my first and last name, so the whole robot torture conversation was useless as well as annoying.
I think they're just trying to get people to give up on calling them.
Which in my case probably means switching to #freetaxusa which is cheaper anyway, and does support the forms that I need.
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