Fucked up modern tech. Why?!?!?!?

We have a heat pump for the hot tub. It has WiFi.

So I followed the crap instructions, downloaded their app, had to create an account as it looks like it is fucking cloud based.

But it did work, and on the few occasions I have opened the app, it has worked.

Today (wanting to force a "powerful" mode for refilled hot tub), app asks me to login!

I have no idea what "account" I have (and it needs that for forgotten password), and no way to re-set-up.

@falken I'd still have to find the manual to work out how to reset the heat pump to re-pair. It is such a mess.

@falken no, I think some special button combination. The instructions say press reset button, but there is not one.

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