@neil it's a lot better than it was pre-CUPS of course, and yeah, if you know to find the right driver/PPD then it's not a hard problem. I gather Windows users expect to just plug in a printer and "it works". (Which is where Linux wifi is at for the most part.)

I've had issues within the last 5 years with both a Kyocera colour laser printer and a Brother colour multifunction inkjet - both cases where the "driver" CUPS finds itself doesn't seem to work well/properly and staff in the office had issues with it on the Linux (Ubuntu) desktops, issues which somehow were recurring at times (updates I presume).

No major problem, I put on my "IT hat" and have a poke and get it working, usually it's just a case of finding/associating the the right PPD. This took some mild hoop jumping for the Kyocera IIRC. I think the problem was some automagic stuff in CUPS/Ubuntu was auto-autoconfiguring ... yielding a broken result.