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Did you know #QOTO has one of the highest user retention rate of any server in the fediverse?
We do not and have never deleted inactive accounts. Despite this ~25% of our registered users are still active after over 2 years of operation. Compare this to most other servers and we see typically a retention of ~10% or less.
To me this is the most important statistic to measure the health and success of a server, ultimately it tells me the people who come to qoto ultimately enjoy it here and want to stay!
@david Yea most of our inactive users never made a single post or updated their profile picture.
We dont have any official onboarding but I make it a point that once a user makes their first post I follow them, welcome them, direct them to a help page that explains the basics of the network, and then encourage them to write an introduction post. I also try to boost and reshare active new users posts when they have no followers to help get them started and make some friends.
I find if i can get a new user a handful of interested followers in their first day they are usually likely to stick around. Its tricky though because I only want to boost posts that are useful and not just "hi", so i usually encourage them to make an introduction post or similar and boost that.
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@freemo That is a very good idea. I just do a "welcome, let me know if you need anything" reply, which doesn't do quite as much. May I see the help page that you use?
@david I just direct them to https://qoto.org/about/more as that page has a basic rundown. I know rob was posting third-party help pages that was more in depth for a while too and he has done many posts on our discourse server of that nature highlighting QOTO's unique features
@freemo Do you do anything for onboarding for new members?
I do not have the stats, but glancing at inactive accounts on my instance mainly shows signups that never added a profile photo, bio, or sent a single toot