It's a combination of ignorance and denial.
The problem is that the idea is dehumanizing. And, dehumanization leads to atrocities.
Seen this way, we can substitute many other kinds of "different" into the scenario - and see that the ignorance, the denial, the dehumanization, and the atrocities remain consistent elements.
Understood as a system, we can look at each element for potential mitigations.
She was asking me about QOTO moderation practices, yes this was specifically a moderation question directed at me.
@freemo @EvieAlways @doot
Hope my comments weren't too forward...