Compared to IT users in business, IT users in schools are much different. They bring different skills to the IT they use, they need more flexibility more often than business users, and their needs change over time. These characteristics arise from the facts that students have emerging literacies; it is not unusual for primary grade students to be only learning to read and the keyboard is new to them, so many computer interfaces and unput options (such as typing) may be very difficult for students to use. Even with clear curriculum guidelines, teacher and students may have different information and computing needs than they had previously or different from those of teachers and students in similar courses. School years are also periodic. Just when all the elementary school students are becoming familiar with the technology and they are becoming facile using it, the school year ends, and teachers (and IT professionals) must prepare for a new group of technology newcomers.

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