@MaryPot

Thanks, but this exactly what we tried.
Then the tracking was in limbo between Norway and Germany (Norwegian said it's in Germany, Germany said it never arrived) for 3 weeks. No it suddenly came back with "retur av postsending grunnet forbudt innhold" with a list of reasons where posten should cross which apply - nothing was checked. Of course nobody at the "postoffice" can tell us anything. And we checked before sending that it was ok sending a mobile phone...

And the scam: we had to pay double the price, although it never was in Germany....

@kst

That is a scam! I am really embaressed that our once wonderful postal service has degraded so badly.

DHL is one way to go, I guess. They aren't cheap either.

If you are able to put in a reclaim to the post office (the person in Norway would have to do it), that lack of service, information AND enormous cost for basically nothing is really WAY out of line! 😮

#norsktut

@kst @MaryPot did you send it as registered mail, or as a package?

Maybe the problem was that registered mail is for documents, not things, and that is why it was returned? No clue, just a thought

I have previously sent returns to Germany: https://www.posten.no/sende/sende-utland/sende-pakke-utland

@hobbykonsulenten @kst

You would think the employee at the post office could tell if it was paper or a phone in the envelope, but what can you expect, when they spend half their time stocking groceries in the store? 🤨

@MaryPot @hobbykonsulenten

Thanks .

We made it clear at the post office that it was a mobile phone, not worth much since used, and it was sent as a pakke . But who knows

@kst @hobbykonsulenten

Still amazing that they A) lost it, but found it - B) then said it was illegal to send, even though it was okay when sent and - C) did not give any reason for why it was returned - by them - from somewhere it was that they found ot!

The whole thing stinks and you should have all your money back!

Feel free to quote me on your complain form! 🙂

@MaryPot @hobbykonsulenten

Doing that now, let's see how this goes. Also checking DHL possibilities now.

One of the main problems is that there are no more offices to actually talk with them

@kst @hobbykonsulenten

At this link, you can start a chat:
https://www.posten.no/kundeservice

Customer service phone
22 03 00 00
Open workdays 08.00–17.00

There is an actual post office in a few "chosen" places. Not my town.
But there are a few in Oslo. Found one at
Grønland postkontor
Olafiagangen 5

@MaryPot @hobbykonsulenten

We will try again, but so long nobody replied to it.

@kst @hobbykonsulenten

There are only 6 real post offices left in Norway. The rest are post in shop (post i butikk) and suck at anything even slightly complicated.

Most of the post offices are in Oslo: Grønland, Majorstua, Nydalen, St. Olavs Plass, Vika.
The last one is in Svalbard!