A fine-dining restaurant is open two days a week, Friday and Saturday, from 5 PM to 9 PM. Nearly all seating is by reservation. They've always unlocked the door at 5 PM sharp. It's been proposed to unlock the door 5 or 10 minutes before 5 PM so early arrivers can come in. Staff is sharply divided on this question. Owners are also divided.
So I thought I'd get some opinions from people who are not personally involved. Feel free to express your opinion / boost. I'm looking for input.
If you were a customer with a 5 PM reservation, would you expect the door to be unlocked:
@shuttersparks I have to say that if my table was booked for 5 pm, I would expect the outside door to be open five or 10 minutes early to give me time to come in and take my coat off and wash my hands.
especially if there is no protection from the weather outside.
