Lenovo rant
Seriously. I have had mostly good thing to say about Lenovo. Their hardware is good. The laptops have great Linux support, and their service has been great.
But, I tried to change password on their support site today, and they made two terrible mistakes which makes me distrust them:
Maximum 20 characters password. What the hell? Minimum is 8, which is way too short if they really cared about security.
Explicitly blocking paste into the password field? Can anyone please tell me what the thinking is behind this? (I know they're not alone in this, but these are people who should know better)
Are they open to suggestions to changing the way they do things to fix the problem.
Oh for the old days when all sites had webmaster@domain.com you could occationally email person +clue directly and suggest such things.
Trying to contact companies these days seems to be an afterthought on their part. It seems once they have your money you are on your own, unless you are prepared, like you said to search for a link. Even though in this case the feedback you are going to give is to make a good suggestion, so in that respect it is positive feedback.
@zleap I was going to send a feedback message, but after spending about 30 seconds looking for a link I got bored and decided to spend more than 30 seconds to write the above post instead.
Next time I log in to their support site I'll send a request.