Today I am disappointed and disgusted to say that #WesternDigital have sent me an email that has very important content in it, but it's inaccessible.
They've suffered a data breach, but the information about said breach has been put into the email as an image.
A #ScreenReader user without some level of tech knowledge would be unable to read that, and may actually think it's spam. To us, it goes straight to the line that says 'Copyright 2023 Western Digital' and skips all the salient points.
Utterly disgusting behaviour from such a large company about such an important topic.
If you're of a mind to do so, please boost to raise awareness.
This email is seemingly *not* a drill.
@FreakyFwoof @zleap We could all call them at 00800-27549938 with our questions about their denying visually impaired customers access to this information. Or, least, we could if that were a valid phone number.
@FreakyFwoof @zleap There are also eight digits after the 800 area code. If you dial that in the US, I think the phone system just ignores digit #8; but it’d but interesting to know if you’d get Western Digital on the other end of the line.
*although not interesting enough for me to bother trying it
Does the US have the equivalent of the disability discrimination act ?
So can the people who enforce that help take action or at least investigate ? Get some other disability groups on board too.
One huge court case / fine may wake them up, and give others a clear warning to make sure they have got their act together.
@zleap @FreakyFwoof IIRC (I’m an American, but not a lawyer) it’s one of those laws without criminal penalties, so some person or group adversely affect by the company’s (in)action would have to sue for damages in civil court.
But I stand ready to be corrected by someone who actually knows something about ADA enforcement.
@FreakyFwoof @zleap The Americans with Disabilities Act
@zleap @gorfram ADA, but I forget what it stands for.