GodDAMN, that was an ordeal.

Never use a modem and never buy internet service from an internet service provider.

Because it's a new modem. You need the MAC address, right?
Is this a problem with wifi?
...No. New modem. Do you want the MAC?
It should already be working.
:elliotthinking: I don't see how it could.
Did you install it yourself?
Yes. Just now.
Oh, good job!
...
Is it wifi?
No. Just a modem.
Can you tell me the Emm Ayy Ceee ID from the back of the box?
:elliot_glitch:


Can you click on the network name?
:elliotthinking: The network name?
With your cell phone.
Is this...I'm *on* the wifi, I just can't see the outside network.
I don't know what that means. What outside network?
The internet! Can't ping your gateway or your DNS. I have no internet connection.
What are you trying to do?
I...uh...Google won't come up.
You will need to click on the network name.
:elliot_glitch: