New IT leaders must have open conversations with the IT team and with the users to figure out what they are facing. It is unfortunate that many IT leaders do not understand they can alienate their team or users if they mishandle the conversations.
Opening a can a worms is what it might be like...
@garyackerman Opening a can a worms is what it might be like...
and most companies / institutional are not willing to go through all that and is literally like dragging everyone in (politics from the small, right the way up and down, while trying to balance it all in the existing stuff is hard).
One might try to have open conversation about X but actually bleeds into everything. And so hesitation from fallout naturally happens and justified unless have whole process mapped and agreed (which for most is like giving their power or territory away to others for unknown gains). All needs careful hands and lots of support... which probably doesn't exist now as normals don't already have that process or structure is different.
So it's a long road I think and not so simple. Naturally very painful.
Therefore no surprise why it doesn't happen. It's our 'job' to do this improvement outside of company or institution to give people better level *and then* go into more full change - else it's going to break everyone and everything... (generally assuming most are not read or have basic input/output very well within themselves and agreeing about imperfect humanistic things....
