@lowqualityfacts Few people are fluent. Their Polish is unpolished.
Just imagine being taken seriously as a customer. Not having to send emails back and forth for several weeks, getting back only templated responses. Not seeing them attempting everything in the book to eventually just weasel out of helping you.
Shut up and take my money, Prusa, keep doing what you're doing!
Every time I contact Prusa's support it becomes harder and harder to justify buying from another brand. It's simply outstanding.
They actually helped identify & fix my problem. Even if it meant sending me a free replacement part. For a machine that's two years out of warranty.
I know competitors seemingly offer better value for money, but that support experience is worth every cent.
I urge anyone who only saw the angry toots and haters - i.e., everyone - to actually read the comments on the bug report regarding systemd deleting /home.
Aside from that first reply which was trash, virtually everything after that was super reasonable and honest about how dumb this issue was, discussing countless solutions to make sure this never happens again.
ME: Hello computer! Please show me what I was doing recently
COMPUTER IN THE 1980's: l cease to exist when I am powered off. Please start whatever you were doing from scratch
COMPUTER IN THE 2000's: Yep here you go champ
COMPUTER IN THE 2020's: I stored 10,000 identical copies of what you were doing in 500 different global datacentres at a carbon footprint equivalent to leaving a semi-trailer idling 24/7 and also sent a copy to the FBI just to be safe. Let me know which one you want and I'll do my best to figure it out. By the way here are 10 things which are similar to what you were doing and 9 of them are ads. Do you like this? Please select "I love this very much" or "I'll be in love with this later" to continue
I'm very into learning programming languages:
a) kind of “badly” — often never learning major features or major parts of the ecosystem, or not using very popular tools
b) with a lot of confidence -- where I feel 100% confident in the limited subset of the language that I do use
c) over a long time -- sometimes only starting to use a 'basic' feature maybe 5 or 10 years in
4/?
Software developer, open-source enthusiast, wannabe software architect. I like learning and comparing different technologies. Also general STEM nerd.