There is a tendency in all these conversations for people to make excuses. "Oh well they need to do it because <lawyers>", "Every other company does this" etc. Be mature enough to take into account the entirity of a situation, to see the patterns of behaviour, to see the recent history, to believe that people will do what they say they will do. Or to put it another way, to the apologists: "don't piss on my boots and tell me it's raining"