I find teachers and administrators who stand and deliver messages with confidence, but cannot seem to judge their message and reject any challenges in their message or their presentation.
If a teacher stresses the importance of a standardized test, then several tacit lessons are learned such as "someone other than me" knows what is best for you. Also, a test is the ultimate arbiter of value and worth. Your score on this is the most important measure if our work.
For most of human history, humans have lived in stable and slowly changing environments. The life you had was the life your children would have and the life your parents had; the pattern repeated itself for generations upon generations.
I just found this an a file: “Both my children and I have iPods, but they got them before I did and have more media on them than I do.” Care to guess what year it was written?
Ticketing systems are fine for help desks, but technicians talking about the problems they face (with IT and people and systems) results in more effective service.
OK. Let's get this straight. You can't eschew phones, the internet, other technologies, and complain that you can't access what other can and folks don't communicate with you as much as they do others.