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In the domain of information technology, all problems are solvable.

How we frame problems is more important than how we solve them.

It may seem unnecessary to state it, but schools are places where children are present. Lots of children. Children who reflect the social, racial, ethnic, and other characteristics of the local population.

Many educators are coming to realize (largely because they are listening to the cognitive and learning scientists who are discovering how human brains really work) that “telling and testing is not teaching.”

When they work in schools, IT professionals are often asked to build systems that does not make sense to them as it is contrary to their expectations.

When one thinks of a classroom, they picture a teacher standing in front of the seated (in rows) students and telling them what they need to know. I call this the standard model of education.

We assume that everyone should learn what we learned and how we learned it. (This may be true, but it may not be true.)

We assume everyone’s experience in school was like ours. (It was not—even for classmates.)

Public schools are prepared to enroll all students in the service area (except for those students with very specific and intensive special needs) and provide a comprehensive curriculum intended to prepare students for a wide range of educational or vocational opportunities once they graduate.

School is a much different workplace than it is a learning place.

There is often a period of adjustments as IT professionals, and all other adults who take jobs in schools, realize it is not what they expected.

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