If your organization insists on silos (e.g. this department must fix those problems). But departments are unresponsive, then folks will find workarounds, many of which degrade the systems.
I see lots of commercials for prescription drugs. They say to ask your doctor about it. It’s a six month wait to see a doctor in my area. I couldn’t get those products even if I needed them, yet the commercials continue.
The economic models used in education for the last several decades assumes an economy of scarcity (get it and keep others away to ensure its value), but human knowledge doesn’t work that way. We know more when those around us do too.