Technicians plan, design, and build systems according to their skills and knowledge and as the budget and extant technology limit them. But ti they don't meet users' need, they have the responsibility to update the configuration.
One of the perennial complaints of educators is that information technology systems they use at school are not configured for easy use; one of the perennial complaints of technicians is that educators do not use the systems as designed.
English biologist D’Arcy Thompson observed “We have come to the edge of a world of which we have no experience, and where all of our preconceptions must be recast” in the early 1940s. He was talking about DNA and how it was changing biology. It sure is true about education today.
Throughout the industrial age and into the information age, most of the knowledge and skills necessary to be literate and numerate were relatively known and stable. Now... it changes every few years... or months.
School technology systems must allow for educators to explore new tools while encountering few obstacles and provide for rapid deployment of or access to good resources quickly all while securing data and systems within the limits of time and budget.
“I don’t care what the network lets me do, as long as I know what we can do and it works every time. Otherwise, I won’t trust it enough to plan my lessons around it.” IT and school leaders must understand this reality from teachers.