No IT professional wants users of their systems to be ineffective and complaining. They need to listen to those complaints to make them go away, however.
For those making IT decisions for teaching and learning in schools, the unpredictable nature of classrooms with students, teachers, and varying curriculum can contradict what they know about planning, testing, and deploying technology systems.
I got a text from a participant in a Zoom meeting today. They said, "What you jut said makes so much sense." I responded, "I have work in ___ for 40 years , I have a lot of experience responding to dumb ideas." What field fills in the blank?
The role of IT professionals in schools is to ensure the infrastructure is in place to get the bits to where they need to be. It's simple in principle; complex in reality.
Humans have a long history with technology. It is reasonable to conclude that humans and their technologies cannot be separated. Without our tools, our species would not have become the Earth-altering species we have become.
Leaders: Here is some data that will not help you. Plan how you can improve your performance. Workers: Um... it really can't it is very much removed from our work and goals. Later... Leaders: Can you explain why we don't see any improvements in these data? We asked you how to fix it, and you didn't.
“The central purpose of technologies has not been to provide necessities, such as food and shelter, for humans had achieved these goals very early in their existence.” -David Nye
In Western cultures, the history of education is marked by a differentiation between everyday experiences and the explanations and language used in schools.