Todd Rose begins his 2015 book The End of Average with the story of fighter pilots in the 1940’s who were unable to control their planes because the cockpits were designed for the “average” body. Once cockpits were designed to adjust to the actual bodies of pilots, they found pilots more able to control them. Average really is meaningless.
In the domain of information technology, all problems are solvable. We all know what IT systems are supposed to do, and we get frustrated when they do not. IT professionals know the function of each component; they adopt systematic troubleshooting steps and most problems can be isolated and resolved in minutes or a few hours.
Director of Teaching and Learning Innovation at a community college in New England
Retired k-12 science/ math/ technology teacher/ technology integration specialist/ coordinator