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Your solution... it caused more problems... but you carry on telling us how great it is.

When framing a problem, we define what we believe its cause to be along with the conditions that will indicate the problem has been solved.

No IT professional wants users of their systems to be unproductive and complaining.

“I know educators, and you don’t want them running your network. I know IT folks too, and you don’t want them running your schools.”

IT professionals in schools have deep knowledge of IT and strategies for keeping business users productive and content, but they find those strategies are not as effective in schools.

When doing phenomenological research, we seek to accurately describe what happened so we can analyze it. It is fundamentally different from experimental research.

Sure, I'll reset my password... any chance you can fix the error that gets thrown when I try?

Tacit knowledge is what led me to accurately predict that a recently hired leader would leave within a year. They made it 6 months.

Usually, IT professionals arrive in schools with little knowledge of education beyond their experiences as students.

Data is not information, information is not knowledge, knowledge is not understanding, understanding is not wisdom. - Cliff Stoll

We are drowning in information, while starving for wisdom. The world henceforth will be run by synthesizers, people able to put together the right information at the right time, think critically about it, and make important choices wisely. - E. O. Wilson.

Evolution is one of the two or three most primally fascinating subjects in all the sciences. - Stephen Jay Gould

“Science is based on common sense; it cannot contradict it.” -Robert Oppenheimer

Through science we introduce order into seemingly chaotic existence.

Finding authentic connections between seeming disparate phenomena is the purpose of science. It is different from mythology in the authenticity.

Knowledge is asymptotic… we never really get there.

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QOTO: Question Others to Teach Ourselves
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