Gary Ackerman @garyackerman@qoto.org

#edtech for #edleaders: Edtech Professionals and Customer Service
https://hackscience.education/2018/12/07/edtech-for-edleaders-edtech-professionals-and-customer-service/?utm_source=dlvr.it&utm_medium=mastodon

When their problems are solved, all users can recognize the green LED’s that signal functioning connections, operational computers, and—in schools—smiling teachers.

We all know what IT systems are supposed to do, and we get frustrated when they do not.

I cautioned leaders not to hire an individual. They hired 'em anyways and it was a "train wreck ." The person is leaving for a new postion... (good riddance and good luck!). How much advice should I give in the new search committee? I'm leaning towards none.

Your solution... it caused more problems... but you carry on telling us how great it is.

#edtech for #edleaders: Password Security
https://hackscience.education/2018/12/05/edtech-for-edleaders-password-security/?utm_source=dlvr.it&utm_medium=mastodon

When framing a problem, we define what we believe its cause to be along with the conditions that will indicate the problem has been solved.

No IT professional wants users of their systems to be unproductive and complaining.

“I know educators, and you don’t want them running your network. I know IT folks too, and you don’t want them running your schools.”

IT professionals in schools have deep knowledge of IT and strategies for keeping business users productive and content, but they find those strategies are not as effective in schools.

When doing phenomenological research, we seek to accurately describe what happened so we can analyze it. It is fundamentally different from experimental research.

#edtech for #edleaders: User Accounts
https://hackscience.education/2018/12/05/edtech-for-edleaders-user-accounts/?utm_source=dlvr.it&utm_medium=mastodon

Sure, I'll reset my password... any chance you can fix the error that gets thrown when I try?

Ethical, Legal, and Responsible Computing
https://hackscience.education/2018/12/05/ethical-legal-and-responsible-computing/?utm_source=dlvr.it&utm_medium=mastodon

Tacit knowledge is what led me to accurately predict that a recently hired leader would leave within a year. They made it 6 months.

Usually, IT professionals arrive in schools with little knowledge of education beyond their experiences as students.

Data is not information, information is not knowledge, knowledge is not understanding, understanding is not wisdom. - Cliff Stoll

We are drowning in information, while starving for wisdom. The world henceforth will be run by synthesizers, people able to put together the right information at the right time, think critically about it, and make important choices wisely. - E. O. Wilson.

Education: Science? Art? Technology?
https://hackscience.education/2018/12/04/education-science-art-technology/?utm_source=dlvr.it&utm_medium=mastodon

Evolution is one of the two or three most primally fascinating subjects in all the sciences. - Stephen Jay Gould