Two skilled professionals came to my house to complete some work today. "To get a good job, go to college" has run its course. Let's normalize encouraging folks to become really good at something and paying them for it rather than giving all of our money to shareholders.
Artificial selection gives us flashy pigeons (one of Darwin's examples). Natural selection gives many more interesting adaptations. The same is true of intelligence.
Before you accept the excuse, "there was a problem with the technology" check with the IT folks. Most often it is either a user error and IT can help with that.
"Tell me what I need from you" is a trap. If you can't predict every potential problem, including those caused by the one asking, then you will be blamed.
Problem solutions exist in spaces... some are good, some are great... others are just crummy for almost everyone affected. Leaders like the crummy ones... they really like them... like to the exclusion of all others.