When I started in education, tech-savvy teachers could reasonably manage one or two devices in each classroom in their spare time. I know because I did it.
As a teacher and educational technology professional, I have watched educators use IT that was well-managed, and I have watched them use IT that is poorly managed. I have watched school leaders struggle to provide effective leadership to, supervision of, and evaluation of IT professionals.
It is difficult to ascertain if leaders believe their spin or not. We should not blame them for appearing delusional, in many cases. Their boss or other politically powerful individuals want the narrative of the spin to be true, so they actively participate.
As a student, I attended a high school that had four computers available for students (my classmates’ recollections confirm my memories). I was thoroughly unimpressed with the devices.
I unexpectedly encountered the widow of one of my best friends from high school today. There are some things you don't think you will ever talk about, but then 40 years passes.
Technicians plan, design, and build systems according to their skills and knowledge and as the budget and extant technology limit them. But ti they don't meet users' need, they have the responsibility to update the configuration.
One of the perennial complaints of educators is that information technology systems they use at school are not configured for easy use; one of the perennial complaints of technicians is that educators do not use the systems as designed.
English biologist D’Arcy Thompson observed “We have come to the edge of a world of which we have no experience, and where all of our preconceptions must be recast” in the early 1940s. He was talking about DNA and how it was changing biology. It sure is true about education today.