It's fascinating to see the effects of the online review dynamic. One thing I noticed when traveling in Europe is how the behavior of small hotels has changed: they respond with incredible warmth and alacrity to small requests, in a way I never saw in the 90s or aughts. They know how powerful each little review on tripadvisor etc. is, and it's a good investment to them to take 5 minutes to be really nice when you bring up something that matters to you.
Basil Fawlty would be in a lot of trouble nowadays.
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@pieist @JohnShirley2023 Wow, I'm just stunned at the concept of good service from Europe hotels...
@hasmis @JohnShirley2023 Well as ever you can forget it when it comes to the chains. But the little ones, they're wonderful.